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Updated 16 Jan 2014

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Project Manager - Job ID: 1534 (New)

Posted 16 Jan 2014
Job Description:

The Project Manager will be responsible for managing skilled GIS professionals on tackling complex geospatial problems for high-profile clients across the region. This leadership role is beyond consultancy-you'll coordinate the deployment of Esri software solutions and empower organizations through large-scale projects that demonstrate the potential of the ArcGIS platform and related technologies.

Location: Sharjah, UAE / Abu Dhabi, UAE

Responsibilities include (but not limited to):

  • Drive the implementation and delivery of products and services based on aggressive project requirements and schedules
  • Effectively communicate business efforts among project teams during all phases of solution development including requirements gathering and analysis, design, build, test, and deployment
  • Define and maintain project scope, cost, and schedule for multiple contracts
  • Manage contract deliverables through the application of planning, tracking, change control, and risk management
  • Oversee activities of multiple projects and proposals simultaneously, including supervision of project teams and project managers
  • Coordinate with GISTEC's marketing and sales teams to drive revenue tied to product development and services support
  • Drive product definition, align product and business goals, and plan a multi-release product roadmap
  • Work with program leads to understand overall business activities, workflows, and customer needs.

Education, Experience & Skills Desired (but not limited to):

  • Bachelor's or master's in operations management, project management, Geospatial/Geoinformatics technology, computer science, or related field
  • Minimum of ten (10) years of leadership experience focused on engaging others in the delivery and execution of technical solutions and service deliverables
  • Worked for at least three (3) large and complex Enterprise GIS/IT projects as a project manager / GIS team leader.
  • Deep background in all aspects of software engineering, solution architecture and development life cycle
  • Proven ability to collaborate across project plans and guiding teams through successful project execution
  • Experience with desktop, client/server, and web-based applications and architectures.
  • Demonstrate substantial experience of effective leadership of people and programs.
  • Ability to accurately match customer requirements with appropriate Esri technologies
  • Self-motivated, proactive, creative, and team oriented.
  • Exceptional interpersonal, written and verbal communication, and presentation skills.
  • Ability to work on multiple activities/projects simultaneously.
  • Work onsite at customer premises as well as in GISTEC offices.
  • Having GCC / UAE work experience is a major plus
  • Having a UAE driving license is a major plus.

Recommended Qualifications:

  • Project Management Professional (PMP) certification and/or Professional Scrum Master (PSM) certification.
  • Expert in the usage of MS Project
  • An understanding of the range of GIS and information management software products, from desktop to server applications and development tools
  • Working knowledge of database utilization including the use of quality assurance procedures, database management, and data conversion
  • Experience utilizing Esri software in a professional environment

The position reports directly to the Chief Technical Officer (CTO) and it is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities, and increasing the capabilities of our Professional Services staff.

If you are interested in the position of the Project Manager, please provide a written expression of interest and a current resume.

Technical Advisor - Job ID: 1533 (New)

Posted 16 Jan 2014
Job Description:

The Technical Advisor will be responsible for supporting GISTEC's business partners and key customers in defining and meeting their technical and business objectives.

Location: Sharjah, UAE / Abu Dhabi, UAE

Responsibilities include (but not limited to):

  • Promote and align Esri's technology platform within customer (or partner) organizations
  • Collaborate with GISTEC's sales team to identify and plan for customers' business and technical goals
  • Serve as a trusted advisor and advocate for Esri customers
  • Develop and maintain a network of relevant relationships across Esri to meet role responsibilities and objectives
  • Maintain strong insider knowledge of customer requirements, release levels, applications, computing platforms, and GIS-related issues
  • Understand how Esri's technology integrates/interfaces with customers' solutions vision
  • Advise customers on relevant GIS strategies, architectures, product selection and release planning
  • Support the development of high-quality technical documentation
  • Prepare and present high-quality technical presentations and demonstrations when needed
  • Prepare for and participate in annual customer planning meetings and technology exchange meetings

Education, Experience & Skills Desired (but not limited to):

  • Bachelor's or master's in computer science, GIS, engineering, or related field
  • Five or more years of experience implementing, administrating, or applying GIS concepts using Esri technology in various industry domains and/or technical environments
  • Strong knowledge and experience with current Esri software offerings in the areas of desktop, server, and online technologies
  • Strong problem solving skills
  • Three years of project management and/or technical management experience
  • Ability to accurately match customer requirements with appropriate Esri technologies
  • Self-motivated, proactive, creative, and team oriented
  • Exceptional interpersonal, written and verbal communication, and presentation skills
  • Ability to work on multiple activities/projects simultaneously

Recommended Qualifications:

  • Familiarity or experience with programming languages such as .NET, Java, Adobe Flex, Silverlight, JavaScript
  • Familiarity or experience with DBMS in a commercial RDBMS
  • Knowledge and experience in software engineering and/or robust application development principles and practices
  • Experience in the design, development, implementation, and/or administration of custom ArcGIS solutions or equivalent technology
  • Understanding and application of sound business principles and strategies.
  • Domain knowledge and experience (e.g., local government, utilities, commercial, transportation).
  • An established network of Esri technical resources and current understanding of Esri's organizational makeup.
  • Direct experience with one or more of the following key industry domains: utilities, transportation, oil & gas, public safety, telecommunications and/or government.

The position reports directly to the Chief Service Officer (CSO) and it is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities and increasing the capabilities of our Professional Services staff.

If you are interested in the position of the Technical Advisor, please provide a written expression of interest and a current CV.

Technical Support Analyst - Job ID: 1532 (New)

Posted 16 Jan 2014
Job Description:

The Support Analyst requires a unique combination of collaborative, technical and customer service skills. In this consultative support role, you will learn about the latest Esri technology while providing timely, expert assistance to customer end-users by phone, e-mail and onsite.

Location: Abu Dhabi, UAE / Riyadh, KSA

Responsibilities include (but not limited to):

  • Provide high-quality technical support to end users of Esri software to effectively diagnose and resolve incidents, while making a positive impression
  • Work well in a high-energy, fast-paced, enthusiastic, positive and collaborative environment
  • Identify, understand and recommend solutions for customer issues by using working knowledge of ArcGIS installation, configuration and performance on supported platforms and environments
  • As a Subject Matter Expert, document technical issues via incident tracking which involves authoring, technical editing and publishing of Knowledge Base articles as well as authoritative online content
  • Develop and create documentation used to partner with internal software development teams to troubleshoot issues and evaluate solutions
  • Interpret user issues to determine or recommend software changes to product engineers
  • Escalate complex customer technical issues to senior-level support colleagues
  • Work in other technical areas of software support as required by customer and business needs.
  • Work with program leads to understand overall business activities, workflows, and customer needs.

Education, Experience & Skills Desired (but not limited to):

  • Bachelor's in computer science, information technology/systems, network administration, technology support, other relevant field, or equivalent work experience
  • Excellent troubleshooting, customer service, analytical and problem-solving abilities
  • Proficient written and verbal communication skills with a strong grasp of the English language including grammar, punctuation and consistency
  • Ability to patiently communicate technical concepts clearly and concisely
  • Experience with systems administration and troubleshooting multiple operating systems
  • Proven record of multitasking while managing time and workload wisely
  • Ability to learn new concepts quickly, retain large amounts of information and adapt to a changing work environment
  • Ability to approach problems in innovative ways
  • Self-motivated, proactive, creative, and team oriented
  • Exceptional interpersonal, written and verbal communication, and presentation skills

Recommended Qualifications:

  • Master's in computer science, information technology or related field
  • Previous experience in technical customer service or software support with direct end-user contact
  • Knowledge of Linux, UNIX, and Windows operating systems; MCP; CCNA; SSL; Port; web adapter; web server; Apache; Tomcat; IIS; permissions; licensing; proxy; and LAN/WAN
  • Experience with IBM Cognos, MicroStrategy, Microsoft Dynamics CRM, SAP BusinessObjects, or big data
  • Knowledge of business intelligence, location analytics, demographic and business data, and other related analysis

The position reports directly to the Technical Support Manager and it is a great opportunity to gain in-depth knowledge of GIS implementations and usage.

If you are interested in the position of the Technical Support Analyst, please provide a written expression of interest and a current resume.

Professional Services Consultant - Job ID: 1531 (New)

Posted 16 Jan 2014
Job Description:

The Professional Services Consultant will be working alongside industry leaders while using creative problem-solving skills to provide technical and project services to high-profile clients. This is a technical role that requires a good knowledge of GIS and, specifically, Esri's ArcGIS platform.

Location: Sharjah, UAE / Abu Dhabi, UAE

Responsibilities include (but not limited to):

  • Use industry-leading technology to implement innovative client solutions.
  • Consult directly with high-profile clients on complex projects
  • Work closely with clients to define, analyze, design, code, test, document, deploy and maintain custom software solutions within projects.
  • Install and configure server software products and provide knowledge transfer to clients enabling them to manage applications.
  • Understand end-user system requirements and work alone or in a team to develop sound solutions.
  • Create technical requirement specifications that meet client needs, and translate these accurately to the Business Development Team/Delivery Team for quotation, component ordering and successful delivery.
  • Deploy and integrate product suites on customer premises.
  • Support delivery of pre-sales activities, including responding to client requests for information, planning, developing conceptual solution presentations and demonstrations.
  • Use innovative flair to improve processes and methodologies.
  • Provide clients with exceptional customer service, in keeping with our reputation as a market leader.
  • Communicate effectively with customer technical staff and management.
  • Understand overall business activities, workflows, and customer needs.

Education, Experience & Skills Desired (but not limited to):

  • Bachelor's or Master's in Information Technology, Geospatial Technology, Computer Science or related field
  • Familiarity with Esri's ArcGIS platform and online services, or other GIS products
  • Familiarity with computer graphics, commercial RDBMS, cartography, typography, data analysis, or user interface development.
  • Ability to accurately match customer requirements with appropriate Esri technologies
  • Ability to approach problems in innovative ways.
  • Self-motivated, proactive, creative, and team oriented.
  • Exceptional interpersonal, written and verbal communication, and presentation skills.
  • Ability to work on multiple activities/projects simultaneously.

Recommended Qualifications:

  • Previous experience in technical customer service or software support with direct end-user contact.
  • An understanding of the range of GIS and information management software products, from desktop to server applications and development tools
  • Working knowledge of database utilization including the use of quality assurance procedures, database management, and data conversion
  • Experience utilizing Esri software in a professional environment
  • Knowledge of business intelligence, location analytics, demographic and business data, and other related analysis
  • Knowledge of Linux, UNIX, and Windows operating systems; MCP; CCNA; SSL; Port; web adapter; web server; Apache; Tomcat; IIS; permissions; licensing; proxy; and LAN/WAN

The position reports directly to the Chief Service Officer (CSO) and is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities, and increasing the capabilities of our Professional Services staff.

If you are interested in this position, please provide a written expression of interest and a current CV.

HRIS Administrator - Job ID: 1530 (New)

Posted 13 October 2013
Job Description:

This position is responsible for providing leadership, planning, project coordination, and management for the development of a cost-effective HRIS while concurrently facilitating efficient operations to meet current and future business needs within the organization. Additionally, this role serves as the primary HRIS point of contact and leads system initiatives to ensure data integrity, testing, and reporting.

Responsibilities include (but not limited to):

  • A minimum of 4 years of related Human Resources experience or a combination of education and experience.
  • Requires strong HRIS/Payroll business process knowledge and back office preferred.
  • Excellent written and verbal communication skills.
  • Hands on working knowledge of Workday strongly preferred.

Education, Experience & Skills Desired (but not limited to):

  • Bachelor’s from an accredited college or university in a related field.
  • Self-starter and work independently.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Excellent time management, well organized and able to effectively prioritize requirements.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.

This is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities.

If you are interested in the position of HRIS Administrator, please provide a written expression of interest and a copy of your resume. When submitting an expression of interest it is important that you demonstrate how you meet the selection criteria.

Your submission should also include the following:

  • How your skills, knowledge and experience will bring value to this newly created role;
  • How you meet the essential criteria.
SmartPhone/Mobile Business Analyst Lead - Job ID: 1529 (New)

Posted 8 July 2013
Job Description:

The Smartphone/Mobile Busines/Systems Analyst Lead will be primarily responsible for collecting the requirements of critical GIS/IT smartphone and mobile projects, document them using standard methodologies and works together with the mobile team to design and create specifications that will provide a high-quality solution for the customer. He should have in depth understanding on the process to collect business requirements from the clients and has skills to document and supervise and manage the smartphone and mobile developers to fulfill these requirements.

The candidate will also act as a technical account lead with key customers in this area.

Responsibilities include (but not limited to):

  • Minimum 5-7 years progressive experience in software development preferably from a large systems firm with at least 2-3 years in Mobile and smart phone field.
  • Ability to understand client business requirements, provide and suggest new ideas in the smart phone and mobile applications area.
  • Will be responsible for collecting requirements, documenting, analyzing and designing the final output to the client.
  • Will participate in creating the Software Requirements Specifications document, Solution Design Document and also participate in the preparation of User Acceptance Test Plans
  • Expertise in Data Modeling & Database design
  • Expertise in backend services and end points including REST technology and protocols, etc.
  • Expertise in common mobile platforms including iOS, Android, and Windows Phone.
  • Expertise in GIS technologies and concepts is an advantage.
  • Understanding and working experience in Esri ArcGIS Server Technologies and GIS Architecture is a plus point.
  • Expertise in RDBMS such as Oracle and/or SQL Server administration is a plus point.
  • Strong understanding of Systems Integration and defining scalable architectures that incorporate numerous, complex integrations based on a variety of technologies such as GIS, Web Services, Data Replication, etc.
  • Clear understanding of SDLC with proven expertise in managing highly critical projects with very complex requirements

Education, Experience & Skills Desired (but not limited to):

  • Bachelor’s or Master’s degree in Computer Science Applications or Engineering or equivalent
  • Previous Experience as a Systems Analyst / Systems Engineer / GIS Specialist with smartphone and mobile experience.
  • 5-7 years (minimum) work experience in similar domain
  • Client interaction skills and abilities.
  • Good technical and business writing skills.
  • Good experience in presenting client business needs via proof of concepts and presentations.
  • Excellent communication and presentation skills
  • Self-starter and works under minimal supervision.
Senior Solutions Architect - Job ID: 1501

Job Description:

The Senior Solutions Architect will be responsible for planning the direction and overseeing the operation of a high performing software development team. This individual will collaborate directly with the executive management team and decision makers to identify, recommend, develop, implement, and support all engineering projects. Will be responsible for design, development and implementation of software as the head of the GIS software development team.

Responsibilities include (but not limited to):

  • Minimum 10 years progressive experience in software development preferably from a large systems integration firm.
  • Conversant in C#, ASP.NET, SQL and Java technologies and should be able to provide architectural guidance on both platforms, owning the solutions and application architecture in entirety
  • Expertise in Esri ArcGIS Server Technologies and GIS Architecture
  • Responsible for designing, developing, analyzing, testing, documenting, releasing and supporting GIS applications.
  • Define customer requirements, translate them into new software designs and contribute significantly in building software releases containing these new capabilities
  • Manage the development staff to meet deadlines and deliver a high quality product.
  • Strong understanding of Systems Integration and defining scalable architectures that incorporate numerous, complex integrations based on a variety of technologies such as GIS, Web Services, Data Replication, etc.
  • Manage the release levels of the software at the clients as well as the maintenance associated with these releases.
  • Clear understanding of SDLC with proven expertise in managing highly critical projects with very complex requirements
  • Maturity to understand the software development methodology to employ for each project based on the schedule, operational, and business requirements, i.e. whether Iterative, Agile etc.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor’s or Master’s degree in Computer Science Applications or Engineering or equivalent
  • Previous experience as a Technical Lead / Software Architect a MUST
  • 8-10 years (minimum) work experience using GIS software.
  • Web Application Development (.NET, FLEX, Silverlight,HTML,etc)
  • Expertise in RDBMS such as Oracle / SQL Server related to design / development activities
  • Mobile Device Development (iOS, Android, Windows Phone) is a plus.
  • Excellent communication and presentation skills
  • Highly proficient in Technical writing.

Recommended Qualifications:

  • Prior experience working as a Software Architect
  • Esri ArcGIS Server Development experience.
  • Experience with: ArcGIS Server API, REST, Flex, Silverlight, ASP.NET, and Web services (SOAP, RESTful)
Senior System Analyst - Job ID: 1502

Job Description:

The Senior Systems Analyst will be primarily responsible for collecting the requirements of critical GIS/IT projects, document them using standard methodologies and works together with the design team to create software and database specifications that will create a high-quality solution for the customer. The System Analyst will also act as a technical account lead with key customers.

Responsibilities include (but not limited to):

  • Minimum 5-7 years progressive experience in software development preferably from a large systems integration firm.
  • Will be responsible for collecting requirements, documenting, analyzing and designing Enterprise systems.
  • Will be responsible for creating the Software Requirements Specifications document, Solution Design Document and also participate in the preparation of User Acceptance Test Plans
  • Expertise in Data Modeling & Database design
  • Must have proficiency in UML and also in using tools such as MS Visio, Rational Rose to create use case diagrams, activity diagrams, etc
  • Expertise in GIS technologies and concepts
  • Understanding and working experience in Esri ArcGIS Server Technologies and GIS Architecture
  • Expertise in RDBMS such as Oracle and/or SQL Server administration
  • Strong understanding of Systems Integration and defining scalable architectures that incorporate numerous, complex integrations based on a variety of technologies such as GIS, Web Services, Data Replication, etc.
  • Manage the release levels of the software at the clients as well as the maintenance associated with these releases.
  • Clear understanding of SDLC with proven expertise in managing highly critical projects with very complex requirements
  • Maturity to understand the software development methodology to employ for each project based on the schedule, operational, and business requirements, i.e. whether Iterative, Agile etc.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor’s or Master’s degree in Computer Science Applications or Engineering or equivalent
  • Previous Experience as a Systems Analyst / Systems Engineer / GIS Specialist
  • 5-7 years (minimum) work experience in similar domain
  • UML Language, Tools such as MS Visio, Rational Rose, etc
  • Installation, Troubleshooting and database management using SQL Server/Oracle
  • Excellent communication and presentation skills
  • Highly proficient in Technical writing
  • Self-starter and works under minimal supervision.

Recommended Qualifications:

  • Prior experience working as a System Analyst
  • Esri ArcGIS Server Development experience.
  • Experience in generating Software Requirements Specifications documents (SRS).
Technical Writer - Job ID: 1504

Job Description:

The Technical Writer will be responsible for providing Project Technical Documentations utilizing strong writing skills and knowledge of the software industry. To help GISTEC stay up to date on project innovation, the technical writer works collaboratively with developers, project managers, technical support analysts and subject matter experts to improve the users’ experience with GIS solutions.

Responsibilities include (but not limited to):

  • Design and develop user assistance documents that help customers learn how to use customized GIS applications
  • Continuously improve the quality of existing documentation by making architectural and content changes
  • Collaborate with subject matter experts in the development of support content
  • Support editorial reviews to ensure accuracy, consistency, and usability of the content
  • Assist project managers with estimating documentation hours based on software release cycles
  • Write documentation that conveys best practices, methods, and theory of GIS
  • Keep current on the latest GIS technology to write effective documentation
  • Write for broad GIS audiences including professionals, developers, systems administrators, and end users
  • Create graphics and write about topics that allow users to successfully apply GIS in their own work

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor's in technical writing, English, or related field
  • Strong written and verbal communication skills
  • Two or more years of professional technical writing experience focused on developing software documentation for online help, tutorials, and/or user guides
  • Completely aware of the SDLC (Software Development Lifecycle) process and has contributed in documentation efforts during the complete SDLC process
  • Demonstrated proficiency of working in an XML/HTML editor environment
  • Ability to organize and structure content based on multiple variables
  • Previous experience working in a GIS domain is a plus.
  • Proven ability to learn GIS methods and best practices

Recommended Qualifications:

  • Exposure to geospatial technology
  • Knowledge of or experience in the software development process
  • Excellent typing skills with good speed and accuracy
  • Strong ability to grasp technical discussions and transform them to brief and precise technical write-ups
  • Excellent organization skills and ability to multitask
  • Experience creating graphics and multimedia content
  • Experience developing HTML-based content with commercial tools such as WinHelp, context-sensitive help, XMetaL, Help and Manual, RoboHelp, FrameMaker, or similar products) Proficient using Microsoft Office
Sales Administrator - Job ID: 1506

Job Description:

The Sales Administrator is responsible for taking orders by telephone email & fax; entering orders onto the system; emailing order acknowledgements & requesting customer confirmation; tracking process from order to delivery to ensure that all is happening with estimated time frames and informing the client each step of the way; answering the telephone & redirecting calls; receptionist duty; general data input; general admin; raising sales invoices; checking dispatch documentation and dealing with customer queries.

Responsibilities include (but not limited to):

  • Managing schedules, creating sales documents and proposals, generating reports related to sales activities and revenue data, as well as handling customer and prioritizing customer requests while the sales team is out of the office.
  • Receiving, logging and coordinating all incoming Sales calls, faxes, and e-mails
  • Maintaining the Sales e-mail inbox and phone system
  • Coordinating communication within the department
  • Maintaining the Sales database by entering orders onto the system
  • Tracking monthly Sales data and statistics
  • Maintaining up to date contact information for each client
  • Performing other administrative tasks, as assigned

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor Degree in Business Administration or on the field work related experience
  • Previous experience in Sales and or Customer Service field, preferred
  • The ability to work with autonomously and within a strong team environment
  • Ability to multitask, prioritize and manage multiple priorities
  • Excellent attention to detail
  • Ability to troubleshoot, problem solve, and think analytically
  • Excellent verbal and written skills
  • Previous knowledge of the software industry, preferred

Recommended Qualifications:

  • Two years in-depth knowledge with Microsoft Office Suite
  • Experience in Sales order processes, lead tracking,
  • Excellent communication and time-management skills are required, as well as the ability to handle multiple projects and priorities.
GIS Product Sales Manager - Job ID: 1509

Job Description:

Responsible for developing an opportunity plan that is actionable and provides a clear strategy for all software and services to customers or prospects within a portfolio of targeted accounts. Works on sales towards the achievement of maximum profitability and growth in line with company vision and values. Establishes personal plans to develop and follow sales leads of the accounts and clients in target area.

Responsibilities include (but not limited to):

  • Identify and qualify opportunities; develop and drive sales strategy
  • Work directly with customers and prospects to position the value of GIS technology and services supported by business case development, references, and ROI
  • Prepare action plans for effective search of sales leads and prospects.
  • Follows, meets, visits, and conducts review with all clients and sales opportunities to build, develop, and close deals as per set objectives.
  • Provide timely feedback to senior management regarding performance.
  • Maintain accurate records of all pricings, sales, and reports submitted.
  • Remain abreast of priority business needs within existing customer base
  • Craft proposals; respond to RFPs and RFIs as appropriate
  • Pursue professional and personal development to ensure adequate knowledge of the retail industry is maintained
  • Conduct regular coaching and counseling with team members to build motivation and selling skills.
  • Maintain contact with all clients in the market area to ensure high levels of client satisfaction.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor’s or master’s in GIS, business administration, or a related field, or equivalent work experience, depending on position level
  • Five or more years of enterprise sales experience providing technical solutions to businesses
  • Demonstrated ability to manage the sales cycle including prospecting, proposing, closing, and further developing an account
  • Ability to think strategically and divergently while acting independently to successfully manage and achieve short-term goals
  • Ability to quickly learn new technology and translate it into solutions that address customer needs
  • Excellent communication skills
  • Demonstrates ability to interact and cooperate with all company employees

Recommended Qualifications:

  • Excellent presentation and negotiation skills with equally good listening, probing, and qualification abilities
  • Highly motivated team player with a mature, positive attitude and a passion for driving the use of GIS to meet the challenges and opportunities of business
  • Knowledge of and experience using Esri products
  • Experience working within or providing services to the retail industry
GIS Solutions Sales Manager - Job ID: 1510

Job Description:

Responsible for the performance of all activities in assigned market regarding developing opportunities for solution and services specific sales. Works on sales towards the achievement of maximum profitability and growth in line with company vision and values. Establishes personal plans to develop and follow sales leads of the accounts and clients in target area.

Responsibilities include (but not limited to):

  • Develops a personal sales plan and strategy that ensures attainment of company sales goals.
  • Prepares action plans for effective search of sales leads and prospects.
  • Follows, meets, visits, and conducts review with all clients and sales opportunities to build, develop, and close deals as per set objectives.
  • Provides timely feedback to senior management regarding performance.
  • Maintains accurate records of all pricings, sales, and reports submitted.
  • Creates and conducts proposal presentations and RFP responses.
  • Directly works on, follows, and delivers proposals and presentations.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor Degree in Business Administration or on the field work related experience
  • Insures that he meets or exceeds all activity standards for prospecting, appointments, presentations, proposals and closes.
  • Sets examples for Account Executives and Sales Staff in areas of personal character, commitment, organizational and selling skills, and work habits.
  • Conducts regular coaching and counseling with team members to build motivation and selling skills.
  • Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
  • Demonstrates ability to interact and cooperate with all company employees

Recommended Qualifications:

  • Territory: GIS Solutions inside of UAE and within GCC.
  • Annual Target: AED 10 Direct Million Sales in terms of products and solution services.
  • Sectors: Defense, Security, Local Government, Commercial Business, etc.
GIS Training Sales Manager - Job ID: 1511

Job Description:

The Training Sales Manager is responsible for selling promoting and marketing GIS training program to targeted customers to maximize product ROI resulting in client business improvements; establish, publish and distribute calendar of training events.

Responsibilities include (but not limited to):

  • Understands selling of training services
  • Leverages training services as part of strategic product sales.
  • Maintains up –to-date knowledge of trends and best practices in training & development by attending workshops, reviewing professional publications, establishing personal networks and participating in professional associations.
  • Consistently budget, forecast and achieve quarterly and annual training revenue targets
  • Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities.
  • Cultivates & maintains positive relationships with customers to ensure account retention & growth.
  • Establishes a professional working relationship, up to the executive level, with the client.
  • Demonstrates leadership and initiative in successfully driving specialty sales in accounts - prospecting, negotiating and closing deals.
  • Demonstrates high service, product knowledge and professionalism in researching and sharing service-related information with account teams and customers.
  • Consistently communicate effectively and professionally both internally and externally
  • Develop effective relationships and tactics with other divisions and leaders within the organization

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor Degree in Business Administration or on the field work related experience
  • Previous experience in Sales, Training and or Customer Service field
  • The ability to work with autonomously and within a strong team environment
  • Ability to multitask, prioritize and manage multiple priorities
  • Excellent attention to detail
  • Excellent verbal and written skills
  • Previous knowledge of the software industry

Recommended Qualifications:

  • Excellent project management skills.
  • Capable of selling high up on the value chain.
  • Experience in Sales order processes
  • Excellent communication and time-management skills
Human Resources Manager - Job ID: 1520

Job Description:

The Human Resources Manager will be responsible for the people management functions that underpin the business culture. The broad areas include: employee matters, compensation and benefits, reward, professional growth, communications and performance management.The HR Manager proactively advises on best practice HR and where necessary takes a hands-on role in dealing with case work.

Primary Objectives of the Human Resources Manager:

  • Health and safety of the workforce.
  • Development of a superior workforce.
  • Development of the Human Resources department.
  • Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance.
  • Personal ongoing development

Responsibilities include (but not limited to):

  • Recruiting and staffing;
  • Internal staff training and certification;
  • Organizational departmental planning;
  • Performance management and improvement systems;
  • Organization development;
  • Employment and compliance to regulatory concerns regarding employees;
  • Employee onboarding, development, needs assessment, and training;
  • Policy development and documentation;
  • Employee relations;
  • Company-wide committee facilitation;
  • Company employee and community communication;
  • Compensation and benefits administration;
  • Employee safety, welfare, wellness and health;
  • Charitable giving; and
  • Employee services and counseling

Education, Experiences & Skills Desired (but not limited to):

  • Superb communication skills
  • Examples of adding value as both an individual contributor and active team member
  • Experience of dealing with senior and sometimes challenging individuals
  • Ability to build rapport quickly with key members of the executive team.
  • Ability to represent the Human Resource function as part of the bigger business picture
  • Confident managing HR and advising managers on all aspects of people management and development.
  • Strong understanding of UAE employment law
  • CIPD or equivalent qualification

Recommended Qualifications:

  • 4-6 years of in-depth knowledge and experience with Human Resources.
  • Possess a strong bias for action and a keen sense of urgency
  • Strong analytical abilities and skills for rationalizing business concepts
  • MBA for HR stream
Professional Services Manager - Job ID: 1521

Job Description:

The Professional Services Manager (PSM) will be responsible for managing a team of professionals handling complex customer requirements. The PSM will also focus in the internal technical resource management and project resource allocation.

Responsibilities include (but not limited to):

  • Collaborate with GISTEC's sales team to identify and plan for onsite product implementation tasks.
  • Serve as a trusted advisor and advocate for GISTEC's customers.
  • Develop and maintain a network of relevant relationships to meet the role of responsibilities and objectives
  • Familiarize with detail customer requirements, needs and business objectives.
  • Understand how Esri's technology integrates/interfaces with customer's solutions.
  • Advise customers on relevant GIS strategies, architectures, product selection, and release planning.
  • Manage the internal resources, scheduling of tasks and staff coaching.
  • Support the development of high-quality technical proposals and/or documentation when needed.
  • Prepare and present high-quality technical presentations and demonstrations when needed.
  • Ensure consistent and high level of service quality being delivered to customers.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor's or master's in computer science, GIS, engineering, or related field.
  • Eight or more years of experience implementing, administrating, or applying GIS concepts using Esri technology in various industry domains and/or technical environments.
  • Strong knowledge and experience with current Esri software offerings in the areas of desktop, server, and online technologies.
  • Strong problem solving skills.
  • Five years of hands-on project management and/or technical management experience.
  • Ability to accurately match customer requirements with appropriate Esri technologies.
  • Self-motivated, proactive, creative, and team oriented.
  • Exceptional interpersonal, written and verbal communication, and presentation skills.
  • Ability to work on multiple activities/projects simultaneously.

Recommended Qualifications:

  • Familiarity or experience with project resource management
  • Knowledge and experience in software professional services
  • Understanding of the products/solutions/technology and processes specific to Esri products.
  • Excellentsoft skills such as time management, communication and presentation.

The position reports directly to the Chief Service Officer (CSO). This is a great opportunity to make a significant contribution to the company by defining new solutions and services, expanding the market's understanding of GISTEC's capabilities, and expanding the capabilities of our Professional Services staff. If you are interested in the position of Professional Services Manager, please provide a written expression of interest and resume. When submitting an expression of interest it is important that you demonstrate how you meet the selection criteria.

Your submission should also include the following:

  • How your skills, knowledge and experience will bring value to this newly created role;
  • How you meet the essential criteria.
Head of Software Development - Job ID: 1526

Job Description:

As a key leadership role, the Software Development Manager is accountable for managing and coordinating resources and processes to deliver software releases while participating in defining the strategy for the product development team.

Responsibilities include (but not limited to):

  • Work with the Project Managers to plan and execute projects, ensure that teams have appropriate product and technical specifications, direction, and resources to deliver products effectively by establishing realistic estimates for timelines while ensuring that projects remain on target to meet deadlines.
  • Work closely with the Product Owner, Sales, and Business Analysts, for understanding the system's functional and non-functional requirements.
  • Collaborate with the Product Management and the CTO in defining the product vision.
  • To turn functional requirements into detailed technical specifications including a backend design, front end design and class object implementation (where required) that can immediately be understood and utilized to undergo immediate development.
  • Demonstrate leadership abilities to our clients with the deployment of software upgrades, enhancements and fixes that are coordinated based on targeted release schedules.
  • Evolve the existing software system applications and architecture in various areas as needed.
  • Coordinate release and sprint planning.
  • Conduct daily scrum meetings.
  • Liaising with QA for product releases.
  • Help developers resolve both technical problems as well as human resources issues.
  • Monitor individual employees' performance.
  • Provide leadership and guidance to coach, motivate, and lead team members to their optimum performance levels and career development.

Qualifications:

  • Minimum of 10 years of management/ leadership experience in a software development organization required.
  • Must have at least 7 years' experience working through the design, development, release cycle, and delivering software products to market
  • A record of successful delivery of software applications as an individual, and should have progressed from a developer, to a team leader and as a development manager.
  • Should have the ability to plan the hiring of skilled developers and manage strong technical teams.
  • Strong understanding of the software development cycle (especially iterative and agile).
  • Strong leadership, project management skills, time management, and problem solving skills.
  • Experience in Windows Forms/Silverlight/XAML development and .Net Framework software development.
  • Experience in Geographic Information Systems / Programming platforms will be a major plus.
  • Experience in ArcGIS/esri development platforms/APIs is a major advantage
  • Relevant experience with web services and REST/SOAP.
  • Understanding of relational databases, especially Oracle and SQL Server.
  • Experience with IIS helpful.
  • Deep familiarity with HTML5 and Javascript.
  • Willingness to dive into software environments and technical issues.
  • Experience with Scrum methodology and Agile practices.

Interpersonal Skills:

  • Self-motivated, team player, action and results oriented.
  • Well organized, good communication and reporting skills.
  • Ability to successfully work under tight project deadlines.
  • Strong problem solving skills.
  • Ability to relay concepts and implementations at a human level.
  • Ability to work on multiple activities/projects simultaneously.
  • Exceptional interpersonal, written and verbal communication, and presentation skills.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor's degree in Computer Science or related field.
  • Minimum ten years of software development experience (preferably in GIS).
  • Ability to accurately match customer requirements with appropriate technologies.
  • Relevant certifications (Microsoft, Oracle, etc)
Oracle DBA - Job ID: 1527

Job Description:

As an Oracle Database Administrator, you will work in a team environment to provide database logical/physical design support including backup and recovery across multiple database management systems including Oracle, and MS SQL, with an emphasis on Oracle. You will be responsible for upgrades, performance monitoring, installations, managing replication, diagnosing system problems, disaster recovery, testing, and maintaining user accessibility. In addition, you will act as a technical resource for IT applications in specific business group.

Responsibilities include (but not limited to):

  • Implement and maintain the database design.
  • Create database objects (tables, indexes, etc).
  • Write database procedures, functions and triggers.
  • Assist developers with database activities.
  • Tune database queries.
  • Monitor application related jobs and data replication activities Evaluate Oracle features and Oracle related products.
  • Establish and maintain sound backup and recovery policies and procedures.
  • Take care of the Database design and implementation.
  • Implement and maintain database security (create and maintain users and roles, assign privileges).
  • Perform database tuning and performance monitoring.
  • Perform application tuning and performance monitoring.
  • Setup and maintain documentation and standards.
  • Plan growth and changes (capacity planning).
  • Work as part of a team and provide 7x24 support when required.
  • Perform general technical trouble shooting and give consultation to development teams.
  • Interface with Oracle Corporation for technical support.
  • Patch Management and Version Control.

DBA Skills Required:

  • Good understanding of the Oracle database, related utilities and tools.
  • A good understanding of database implementations on multiple Operating systems (Windows, UNIX, Linux).
  • A good knowledge of the physical database design.
  • Ability to perform both Oracle and operating system performance tuning and monitoring.
  • Knowledge of ALL Oracle backup and recovery scenarios.
  • A good knowledge of Oracle security management.
  • A good knowledge of how Oracle acquires and manages resources.
  • A good knowledge Oracle data integrity.
  • Good working experience in Oracle RAC and Oracle Fail Safe Configurations.
  • Strong experience in developing SQL/PL-SQL Scripts.
  • Experience in GIS Database management and specifically on ArcSDE setup and configuration would be a major plus.
  • Experience in code migration, database change management and data management through the various stages of the development life cycle.
  • A DBA should have sound communication skills with management, development teams, vendors and systems administrators.
  • Provide a strategic database direction for the organization.
  • A DBA should have the ability to handle multiple projects and deadlines.
  • A DBA should possess a sound understanding of the business.

Interpersonal Skills:

  • Self-motivated, team player, action and results oriented.
  • Well organized, good communication and reporting skills.
  • Ability to successfully work under tight project deadlines.
  • Strong problem solving skills.
  • Ability to relay concepts and implementations at a human level.
  • Ability to work on multiple activities/projects simultaneously.
  • Exceptional interpersonal, written and verbal communication, and presentation skills.

Education, Experiences & Skills Desired (but not limited to):

  • Bachelor's degree in Computer Science or related field.
  • Minimum of 8 years of Oracle Database experience.
  • Certifications in Oracle (Oracle DBA certification).
  • Minimum 4 years of GIS Database management & administration experience.
  • Ability to accurately match customer requirements with appropriate technologies.

How to Apply

Please e-mail your CV to: careers@gistec.com along with a cover letter explaining why you are suitable for the position, indicating the Position name and Job ID in the “Subject” line.


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